Q&A
In this section you will find the answers to the questions we are most often asked.
What is a concierge service?
A concierge service is a personalized service for home owners who wish to rent their property in the short, medium or long term. We take care of the management of your rental, from the online distribution of advertisements for your accommodation to the inventory of fixtures when the tenant leaves.
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What services do you offer?
Our concierge offers a range of services, such as posting online advertisements for your rental accommodation with complete management of reservations and payments, cleaning between each rental, linen management and cleaning, availability and presence in case disasters or urgent repairs, welcoming travelers 7 days a week. In the event of a prolonged absence, we can ensure the maintenance of your accommodation.
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How can I use your services?
You can contact us by telephone, by e-mail or via our website to submit your requests. We will take care of your needs and keep you informed every step of the way.
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What is the availability of your services?
Our team is available 7/7 to respond to your requests and provide you with real-time assistance.
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How are your prices set?
Our prices vary depending on the services requested and the package chosen. The All in One formula, standard and basic, remains at a fixed price, the à la carte services will depend on your requests and the complexity of the tasks. We offer packages tailored to different needs. Contact us to get a personalized quote.
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Can I use your services on an ad hoc basis?
Absolutely. You may use our services on an ad hoc basis. We adapt to your specific needs.
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Can I further customize the services based on my specific needs?
Absolutely. Our personalized approach allows us to adapt to your specific needs. Please let us know if you have any special requests, and we will do our best to accommodate them.
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How do you guarantee the confidentiality of my information?
Privacy is our priority. We have strict protocols in place to keep your information secure. Only authorized members of our team will have access to your data, and it will be treated with the utmost discretion.